Archive for the ‘Blogs’ Category

    The power of community learning

    It’s easy to imagine that some things have to be the way they’ve always been. That music has to be delivered on a round platter. That an overnight stay needs to be in a hotel. And that learning is solely the result of top-down lectures plus tests for compliance

    First aid matters

    Without a doubt, it’s long-term, consistent and persistent effort that makes real change happen. Systemic change is a process, not an event.

    Common traps, worth avoiding

    Don’t be trapped into accepting shame from someone who is trying to keep you from doing something you have every right to do. Ignore the mob that would like you to feel badly for not fitting in. Categories are rarely permanent, and most important work is done by people who don’t easily fit in.

    Airbrushing

    When they began airbrushing the models in fashion magazines fifty years ago, no one complained much. Everyone knew, we thought, that it was some sort of make believe. But then they started airbrushing our food. And then vacations. And family photos.

    Everybody is a marketer

    But most of us don’t like to admit it. That’s because selfish marketers are pretty scummy. They steal our attention, they lie to us, they use shame and guilt and the short-term zinger to get us to buy something we don’t want and don’t need. That’s not you, of course.

    Compulsory Education is an oxymoron (back-to-school rant)

    Effective education is rarely done TO people. It’s done with them. I had my first professional teaching gig forty years ago this summer. Since then, I’ve taught at institutions like NYU and Tufts, at community colleges, from the stage, one on one and most of all, on the vanguard of digital media. As our hemisphere goes back to school this week, I hope you’ll spend a few minutes thinking about who school is for, what it’s for, how it works and how it doesn’t

    Irresistible is rarely easy or rational

    There’s often a line out the door. It’s not surprising. The ice cream is really good, the portions are enormous, and a waffle cone costs less than three Canadian dollars. And it’s served with a smile, almost a grin.

    Getting serious about remarkable

    It’s not sizzle or hype or a fad, not when you’re serious about it. Consider FCP Euro , for example. They sell high-performance auto parts. Things like brake pads, oil, oil filters, etc.

    One step at a time

    If you want to teach, to change minds or to cause action, a consistent curriculum is always better than a single event. Drip by drip, with enrollment.             

    "Nothing matters more than results"

    Except for: Community, contribution and what our friends think Trust The perception of quality How much we like doing business with you Side effects and  self-esteem. Also… doing work that matters, with people we care about.

    Resilience and the high end

    The high end is brittle, unstable and thus, expensive. The car that wins a race, the wine that costs $300, the stereo that sounds like the real thing… The restaurant that serves perfect fruit, the artisan who uses rare tools and years of training..

    Fear of escalation

    In any organization of more than two people, there’s the opportunity to escalate a problem. When the software doesn’t work, or the customer is in a jam or something’s going sideways, you can hand the problem up the chain. Escalation not only brings more horsepower to the problem, but it spreads the word within the organization. And, even better, it keeps you from losing the customer.

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